Privacy Policy

ACT Relocation Services (hereafter called ACT) supports employees of companies and other organizations who move to The Netherlands. In doing so, it processes personal data. ACT processes personal data with the utmost care and in accordance with the law. This Privacy Policy describes how ACT collects, uses, maintains and discloses information collected from users and prospective or actual clients of the ACT website. This privacy policy applies to the website and all products and services offered by ACT.


Contact Details

ACT Relocation Services
Markendaalseweg 112
4811 KE Breda
The Netherlands

The data controller who is responsible for the processing of personal data is your employer if we work on their behalf. If you have authorized ACT personally we will be the data controller.


Personal data

We will process the following personal data:
- Name, address, place of residence, e-mail, telephone number;
- Gender, nationality, place and date of birth, marital status, family members;
- Other information that is necessary in view of the services to be provided by ACT, such as your employer, start of employment, date of relocation, accommodation requirements, information about pets, statement of employer, salary, bank account number.

In some cases also the V-number or BSN number might be necessary to process. These numbers are only processed to the extent required by law for the relevant request or application and/or for as far as we act as data processor on behalf of your employer.

ACT generally obtains your personal data from yourself or via your employer.

We may receive personal data about you from:
- You directly, during initial and subsequent interviews, via filled out intake forms and/or via our web-based service portal;
- Your employer;
- Our third-party service suppliers with whom we contract to support you;
- Individuals or organizations you have authorized to provide certain information to ACT.


Why does ACT need to collect and store personal data

In order for us to provide you with our services, price quotations or advice, we need to collect personal data for correspondence purposes and/or the provision of the agreed services. We are committed to ensuring that the information we collect and use is appropriate for this purpose.


How long will ACT keep the collected personal data?

ACT will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for any longer than is necessary. ACT is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.


Will ACT share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to ACT in the course of dealing with you as a client or prospective client. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to provide the agreed service or advice. When they no longer need your data to fulfil this service, they will dispose of the details in line with their procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your explicit consent, unless we are legally required to do otherwise.

Where necessary, for the purpose of resident- and/or work permit applications, ACT might process certain sensitive personal data, such as passport details. ACT solely processes this information with your unambiguous consent. As far as necessary and applicable for the purpose of resident- and/or work permit applications, Act might share personal identification- and/or employment details with the national immigration agencies.

For the purpose of some services, ACT processes certain personal data of your direct family members (e.g. spouse, partner, children). ACT solely processes personal data related to your children (younger than 16 years old) with your unambiguous consent.


What are your rights?

You have the right to request access to your personal data and a right to request rectification to correct inaccurate or incomplete data.

You have the right to object to the processing of your personal data, or to withdraw consent at any time. Where the continued processing of (part of) the personal data is justified based on legitimate grounds in accordance with applicable law, processing of that personal data will not cease. The discontinued processing of your personal data may affect the ability of ACT to provide its services to you. Any withdrawn consent will not affect the lawfulness of the processing based on consent before its withdrawal.


Changes to this privacy policy

To ensure compliance with applicable laws and regulations, this Privacy Policy may be amended and updated by ACT from time to time. The most up-to-date version of the Privacy Policy can be found on our website.


This document was last updated on 20th July 2020.